Business conditions

Online store www. nutratrone.com

I. Introductory provisions and definitions

1. These General Terms and Conditions govern the legal relations between the company  Nutratrone, Jaurisova 515/4 Praha 14000. registered in the Commercial Register DE 348 286896  CZ 109 90 828

 (hereinafter also referred to as the “Seller”) and any person who is the Buyer of the product offered by the Seller in the Seller’s Online Store.

2. Contact the Seller is: email: info@nutratrone.com, phone number: +420 730 139 966.

3. The Seller is also the operator of the electronic system through which it operates an online store on a domain called www.nutratrone.com (hereinafter also “Internet Store”).

4. The Buyer is any person (natural person or legal entity) who has filled in and sent the order through the Seller’s Online Store and who has received a confirmation of receipt of the order by the Seller.

5. A consumer is a natural person who, when concluding a contract in accordance with these GTC, does not act within the scope of his business activity.

6. Products are goods that are intended for sale and are also published in the Seller’s Online Store (hereinafter also referred to as products).

7. Contract means a purchase contract.

8. The competent authority responsible for supervising legality in the field of consumer protection shall be:

Complaint form: https://www.nutratrone.com/complaint-form/

9. In case of any complaints or suggestions, the Buyer may also address them directly to the Seller, while we recommend the Buyers to use the seller’s email address to send complaints and suggestions to the seller: info@nutratrone.com Any complaint will be assessed and processed within 10 working days in in accordance with the law of the Slovak Republic. We inform the consumer about its equipment in the same form as the consumer delivered the complaint or complaint to the Seller.

II. Product order – concluding a purchase contract

The proposal for the conclusion of a purchase contract by the Buyer is an order for products made through an electronic order form in the Seller’s Online Store. Acceptance of the product order by the Seller, and thus the conclusion of the purchase contract, occurs on the basis of an electronic confirmation of order acceptance by the Seller sent after receipt of the order. Electronic confirmation of order acceptance is sent by the Seller to the email address provided by the Buyer when filling out the order form.

The purchase contract is concluded for a definite period and expires upon fulfillment of the obligations of the Seller and the Buyer.

The purchase contract may also be terminated by agreement of the parties or by withdrawing from it.

Before concluding the purchase contract, the Buyer is notified, via the Seller’s online store, of all product features.

III. Purchase price and payment terms

The purchase price of the products ordered through the Online Store (hereinafter referred to as the “purchase price” or “price”) is stated separately for each product and is valid at the time of creation of the order by the Buyer. The stated price is final and also includes VAT in the amount stipulated by law (the Seller is a VAT payer) – with the exception of the price for the transport of the product, which will be charged separately according to Art. VII. and fees for payment under Art. IV.

The base currency is the euro.

The purchase price according to this article will be charged the cost of transporting the product according to Art. VII of these General Terms and Conditions and payment costs according to Art. IV of these General Terms and Conditions.

IV. Payment methods

1. You can pay for the products in the Seller’s Online Store in the following ways:

a.) Cash on delivery – charged in the amount of EUR 1,

b.) Payment by payment card through the payment gateway – charged in the amount of EUR 0,

2. The choice between the methods of payment specified in point 1 of this article is up to the Buyer.

V. Delivery of Products

1. The product is shipped by the Seller within seven working days from the date of concluding the purchase contract and the product is delivered to the Buyer within ten working days from the date of concluding the purchase contract – all if the Buyer has chosen cash on delivery as the method of payment.

2. If the Buyer has chosen payment as a method of payment or payment through a payment gateway located in the online store, such a product is shipped by the Seller within seven working days from the date of crediting the purchase price to the Seller’s account and the product is delivered to the Buyer by ten working days from the date of crediting the purchase price to the Seller’s account.

3. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality together with the tax documents that relate to the order.

4. The place of delivery of the ordered product is the address given by the Buyer or the place of business of the seller in case the buyer chooses personal collection of the product. If the Buyer does not provide a special address for the delivery of the product, this address is the address of the Buyer’s residence.

5. The seller will deliver the product in one of the ways according to Article VII of these GTC, depending on the choice of the Buyer.

6. Delivery of the product is made by handing it over to the Buyer (or the Buyer authorized in writing to take over the product).

7. The Seller may send a product that is immediately available to the Buyer and deliver the rest of the order additionally within the specified period, provided that the Buyer is not charged any additional postage, other than that included in the order.

8. The buyer is obliged to take over the product and provide the cooperation necessary for the delivery of the product.

VII. Shipping – methods of transporting products and the price for their transport

Shipping costs of the Seller are not included in the price of the product. These will be quantified and notified to the Buyer prior to the conclusion of the contract and the Buyer undertakes to pay them together with the purchase price.

The methods of transport and the price for the transport of the product within the Slovak Republic depend on the Buyer’s choice made within the completion of the order form. Before concluding the contract, the buyer chooses which method of delivery, within what period and at what price he is interested. The buyer can choose from the following delivery methods:

Personal collection at the seller’s place of business – there is no charge

Delivery through the company Packeta Slovakia sro to the place specified by the Buyer – delivery charged in the amount of 80, – EUR with VAT

Delivery via the courier company GLS (GLS General Logistics Systems Slovakia sro) to the place specified by the Buyer – delivery charged in the amount of 50, – EUR with VAT

The choice of a specific method of delivery is up to the Buyer.

VIII. Withdrawal of the buyer from the contract without giving a reason

1. The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the product. The consumer may withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period.

2. If the consumer wants to exercise this right, he is obliged to notify the Seller of the withdrawal no later than on the last day of the specified period, or to hand over this withdrawal by post no later than the last day of the period to the seller’s address, which is: Chebská 21/659, 322 00 Plzeň 5-Křimice Czech Republic. The consumer is obliged to return the product or hand it over to the seller or a person authorized by the seller to take over the product no later than 14 days from the date of withdrawal from the contract.

3. Withdrawal from the contract can also be applied to the seller in paper form or in the form of a record on another durable medium (eg e-mail). Withdrawal from the contract can also be done through the Withdrawal Form, which is available in the seller’s online store. The consumer is also entitled to withdraw from the contract orally, in particular by a clearly formulated statement by the consumer expressing his willingness to withdraw from the contract. We recommend the consumer to withdraw from the contract the order number, date of purchase, type of product he is withdrawing from, name and surname, address and, if applicable, the account number to which all payments made to the seller under the withdrawing contract will be refunded if he decides. that it requests payment for the product to the account number listed on it. Otherwise, the seller will reimburse the consumer for the product in the same way as the consumer used in making his payment.

4. By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other. The consumer is only liable for any reduction in the value of the product resulting from such handling of the product as is necessary to ascertain the characteristics and functionality of the product. The consumer is not responsible for the reduction in the value of the product if he has not been informed by the seller about the possibility of withdrawing from the contract, the conditions, period and procedure for exercising the right of withdrawal. If the value of the product has been reduced as a result of handling the product, which is beyond the scope of treatment necessary to determine the properties and functionality of the product (eg the product will be damaged), the consumer is liable to the Seller for such damage. In particular, the use of the product to a greater extent than is necessary to determine the nature, characteristics and functionality of the product will be considered as handling the product beyond the determination of the properties and functionality of the product. In particular, justified re-establishment costs will also be considered as a reduction in the value of the product.

5. You can use the withdrawal form . The form is freely accessible for viewing and downloading in the Seller’s online store.

6. If the consumer withdraws from the contract in accordance with Act No. 102/2014 Coll., He shall bear the costs of returning the product to the seller pursuant to § 10 para. 3 of Act no. 102/2014 Coll., And if he withdraws from the contract concluded at a distance, the cost of returning the product, which due to its nature can not be returned by mail. This does not apply if the seller has agreed to bear them himself.

7. The seller shall return to the consumer the performance paid for the product, as well as all payments received from the consumer under or in connection with the purchase contract, including transport, delivery and postage costs, as well as other costs and fees, within 14 days from the date of delivery of the notice of withdrawal. This does not apply to the cost of returning the goods borne by the consumer himself under the conditions set out in point 6 of this Article.

8. The Seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs are the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the Seller.

9. Shipments sent in the event of withdrawal from the contract as a cash on delivery will not be accepted by us. We recommend buyers to send shipments by registered mail.

10. The seller informs the consumer that in accordance with § 7 par. 6 of Act no. 102/2014 Coll., The consumer is not entitled to withdraw from the contract if:

(a) the contract covers the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery,

(b) the contract covers the sale of goods which delivery is inseparably mixed with other goods,

c) the subject of the contract is the sale of goods which are subject to rapid deterioration or deterioration.

IX. Alternative dispute resolution

1. In the event that the Buyer, who is a consumer, is not satisfied with the way in which the Seller handled his complaint or believes that the Seller has violated his rights, he has the right to turn to the Seller to seek redress. If the Seller responds to the Buyer’s request pursuant to the previous sentence or does not respond to such a request within 30 days from the date of its sending to the Buyer, the Buyer has the right to submit a proposal to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. consumer disputes and amending certain laws.

X. Final provisions

1. In addition to the general provisions of Act No. 40/1964 Coll. . Civil Code as amended, as well as special regulations, especially Act no. 102/2014 Coll. On consumer protection for the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and Act no. 250/2007 Coll. On consumer protection.

2. For contractual relations (as well as other legal relations that may result from the contractual relationship) with legal entities, resp. with natural persons – entrepreneurs, the provisions of Act no. 513/1991 Coll. Commercial Code as amended.

3. An inseparable part of these General Terms and Conditions is the Complaints Procedure, which is published in the Seller’s Online Store.

4. These General Terms and Conditions shall enter into force and effect upon their publication in the Seller’s Online Store on 6th January 2022.